Various information technology and entertainment companies. * Participated in planning, imaging/setup and maintenance of hardware and software computer systems and networks. * Installed, configured, tested, troubleshoot and repaired client computing devices/software. * Identified, troubleshoot, researched, and resolved end-user software/hardware issues. * Respond to telephone calls, email and personnel requests for technical support. * Worked with clients on site and remotely with or without remote assistance. * Configured printers and hardware peripherals. * Installed and supported network technologies including Active Directory and network security.

Specialized agency brokerage and technology firm. * Developed innovative technologies that helped clients navigate trading complexities, enhance performance, and solve critical business problems. * Participated in defining requirements, created design documents, implemented new features and functionalities. * Created and executed test plans for all implemented functionality, performed system integration and executed test cases to verify the functionality and accuracy of developed or enhanced software prior to delivery and rollover. * Documented requirements, design documents, test plans, and release notes for all projects.

Development, manufacture, marketing, servicing, and financing of document equipment, software, solutions, and services worldwide. * Designed and developed state-of-the-art laser printer drivers and utilities. * Contributed in the development of test plans; created test cases and procedures. * Performed system integration and executed test cases to verify the functionality, accuracy, and efficiency of developed or enhanced software as well as comprehensive regression tests for software validations prior to delivery. * Reviewed code and provided feedback during Peer Review meetings as reviewer; conducted Peer Reviews for all code modifications; submitted Peer Review results to the Peer Review database; submitted ARs to the database for all new problems found; maintained consistency of the AR database.

Bachelor of Science